Annual Feedback Survey 2018

276 people who use LGBT Health and Wellbeing took the time to tell us what they thought about our services.

“The most powerful words of all: you are not alone. That’s an amazingly positive thing to experience when you’ve been hiding yourself away for most of your life”

“We have gained friendships as a whole family, which leads us to being better supported and feeling better about ourselves. Some of the friendships formed through LGBT Health and Wellbeing are true lifelines.”

“Thank you so much to everyone there – LGBT Health and Wellbeing is a real life-line for me and it has been vital to my healing process and it’s a real honour to witness other people on their journeys, too.”

We conducted our annual Service Evaluation again in late 2018 to find out more about who uses our services and what you think of them. The survey gave us lots of feedback which will be invaluable in further developing our services.

Here is a summary of what you told us:

“I’ve been so impressed by the range of services on offer and the incredible staff and volunteers who make it all happen. I can’t imagine what it’d be like without an organisation of this standard, accessible to all.”

“All the staff are wonderful. If this kind of service didn’t exist, it would be hard to know what to do or how to find other people going through similar experiences, struggles, overcoming sometimes in the same ways.”
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Key findings

LGBT Health continues to engage with a really wide range of individuals of all ages who identify right across the LGBT spectrum – and beyond

90% of you rated our staff as excellent or very good
85% of you said that you found the quality of our services as excellent or very good
85% of you rated your overall experience of the organisation as excellent or very good
88% of you said you thought our volunteers were excellent or very good

What difference LGBT Health and Wellbeing has made for you

79% of you are more confident in seeking support
77% of you reported that you feel better about yourselves
73% of you feel more connected to your community as a result of using our services
76% of you report feeling less lonely
68% of you feel more aware of services
66% report that you have better mental and emotional health

What you enjoy and value

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“Thank you so much for the amazing work you’re doing. You’ve made a huge positive
impact on my life and I’ll never be able to fully express how grateful I am for it.”

“Its existence is really important and plays an important role in the community
and all the staff are wonderful people who care deeply and are very welcoming.”

Social interaction
Sense of community and community support
Welcoming and accepting environment
Wide range of information and support
Improved wellbeing and self- awareness

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Your suggestions for improvements and our response

Range of events and services

There were many suggestions for the range of events and services you think we should be offering. We will continue to refer to these suggestions as we plan our programme over the coming year

Access and inclusion

We are continuing to look at the ways in which we can engage with you to ensure that our information and services are is readily available and accessible
We are committed to ensuring our services are inclusive and responsive to needs.
The service evaluation allows us to continue to monitor our reach into the community and how we need to adapt.

Publicity and promotion

In late 2014 we launched our new website and since 2016 we have continued to revamp our quarterly programme as well reviewing where this is distributed. In 2018 we started to review our range of publicity tools and we have now completed work on our communication strategy. This will inform our going forward in 2019

You provided a wealth of specific suggestions for new or repeat activities, which we will certainly refer to as we plan our programme over the coming year.

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Do keep giving us your feedback so we can ensure that we deliver the services that our communities need.

Also, the survey showed that many of you hear about us by word of mouth, which means that you can really help us to reach others by spreading the word.

Many thanks to all of you who responded, your feedback is invaluable to us.