Getting there

Edinburgh Office

Location

We have now moved our Edinburgh office to Duncan Place Community Hub in Leith. The office is staffed during office hours but we are temporarily closed due to the coronavirus pandemic. All our staff are working from home and can be contacted on email.

By bus

Bus routes 1, 7, 14, 16, 21, 22, 25, 34, 35, 42 and 49 all drive through the city centre and stop within a few minutes of Duncan Place.

By train

The nearest train station is Edinburgh Waverley, which is 40-minute walk or wheel from Duncan Place. When you come out of the train station onto Princes Street, you can catch the bus 1, 7, 14, 25, 34 and 49 which all stop a few minutes of Duncan Place at the bottom of Easter Road.

Glasgow Office

Location

We have now moved our Glasgow office to The Adelphi Centre south of the river Clyde. The office is staffed during office hours but we are temporarily closed due to the coronavirus pandemic. All our staff are working from home and can be contacted on email.

By underground

The office is 12-minute walk or wheel from Bridge Street Underground station through Norfolk Street.

By bus

Bus 65 to Ballater Street (stop: Florence Street). Bus 164 to Crown Street (stop: Ballater Street)

By train

The nearest train station is Argyle Street, which is a 13 minute walk or wheel to the Adelphi Centre. When you come out of the train station, you can catch the bus 65 from Stockwell Street which will stop on Ballater Street, a 3 minutes walk or wheel to our office.

Feedback and Complaints

Our staff and volunteers aim to provide high-quality services and support at all times and we always welcome feedback on how we are doing. We realise sometimes we might not get things entirely right. Where that is the case, we want to make sure we do our best to learn from any areas where we do not perform well and improve our work as a result.

If you are unhappy about our work or any part of the services we provide we would be grateful for comments, criticism and complaints. These help us to do things better.

You can download our full Complaints Policy or contact our Edinburgh office on 0131 564 3970 or our Glasgow Office on 0141 255 1767 and we will be able to signpost you to the most relevant member of staff.